FAQ

General Questions

Q1. What is Lueve?
A. Lueve is an online store offering quality products with reliable domestic shipping across the United States.

Q2. Where is Lueve located?
A. Lueve operates online and is based in Brooklyn, New York, United States.

Q3. Do you ship internationally?
A. No, Lueve currently ships only within the United States.

Q4. How can I contact Lueve?
A. You can contact us via email at hello@lueve.shop or by phone at +1 929-607-2947.

Q5. What are your customer support hours?
A. Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).

Q6. Do I need an account to place an order?
A. No, you can place an order as a guest without creating an account.

Return & Refund Policy

Q7. What is your return policy?
A. We accept returns within 30 days of delivery, provided items are unused and in original condition.

Q8. How do I request a return?
A. Contact our support team with your order number and reason for return.

Q9. Are there items that cannot be returned?
A. Yes, final sale items, gift cards, and used products are non-returnable.

Q10. Who pays for return shipping?
A.

• Defective or incorrect items: Lueve pays

• Change-of-mind returns: Customer pays

Q11. How long does it take to receive a refund?
A. Refunds are processed within 10 business days after the returned item is inspected.

Q12. How will my refund be issued?
A. Refunds are sent to the original payment method used at checkout.

Q13. Can I exchange an item instead of getting a refund?
A. Yes, exchanges are available for the same or equal-value items, subject to availability.

Orders & Payments

Q14. How do I place an order on Lueve?
A. Select your product, add it to your cart, proceed to checkout, and complete payment.

Q15. What payment methods do you accept?
A. We currently accept all major debit and credit cards, including Visa, MasterCard, American Express & Union Pay.

Q16. Will I receive an order confirmation?
A. Yes, you will receive an order confirmation email after placing your order.

Q17. Can I change or cancel my order after placing it?
A. Changes or cancellations are possible only before the order is processed.

Q18. What is the order cut-off time?
A. Orders placed after 4:00 PM EST are processed on the next business day.

Q19. Is my payment information secure?
A. Yes, all transactions are processed through secure and encrypted payment gateways.

Q20. Is sales tax applied to orders?
A. Yes, sales tax is applied where required by law and calculated at checkout.

Shipping & Delivery

Q21. How long does delivery take?
A. Orders are delivered within 5 to 7 business days, including handling and transit time.

Q22. What is the handling time for orders?
A. Orders are processed within 1 to 2 business days, Monday to Friday.

Q23. Do you deliver on weekends?
A. No, deliveries are made Monday to Friday only.

Q24. How much does shipping cost?
A. Shipping charges are calculated and displayed at checkout.

Q25. How can I track my order?
A. A tracking number will be emailed to you once your order ships.

Q26. My tracking hasn’t updated. What should I do?
A. Tracking updates may take up to 24 hours. If delays continue, contact support.

Q27. Can I change my shipping address after ordering?
A. Address changes are only possible before the order is processed.

Q28. What should I do if my package arrives damaged?
A. Contact us within 48 hours of delivery with photos of the damage.

Q29. What happens if my delivery is delayed?
A. Delivery times are estimates. If your order is significantly delayed, please contact our support team.

Business Details

Business Name: Lueve
Business Hours: 9:00 AM – 5:00 PM (Mon – Fri)
Business Mail: hello@lueve.shop
Business Phone: +1 (929) 607-2947
Business Address: 198 E 37th St, Brooklyn New York 11203, United States