FAQ
General Questions
Q: What is Lueve?
Lueve is a leather handbag store dedicated to creating timeless, high-quality bags crafted with care, style, and functionality in mind.
Q: Where are your products made?
Our handbags are designed with precision and produced by experienced artisans using carefully selected materials for lasting quality.
Q: How can I contact customer support?
You can reach our team at hello@lueve.shop or call us at +1 929-607-2947. We’re happy to help!
Shipping
Q: Do you offer free shipping?
Yes, we offer free shipping on all orders across the United States.
Q: How long does shipping take?
Our total delivery time is 5 to 7 business days. This includes a handling time of 1–2 business days and a transit time of 4–5 business days.
Q: What is your shipping cutoff time?
Orders placed before 4:00 PM EST will begin processing the same day. Orders placed after the cutoff will be processed the next business day.
Q: Do you ship internationally?
Currently, we ship within the United States only.
Q: Will I receive tracking information?
Yes, once your order ships, you’ll receive an email with your tracking details so you can follow your package in real time.
Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in original packaging.
Q: How do I request a return?
To initiate a return, please email us at hello@lueve.shop with your order number and reason for the return. Our team will guide you through the process.
Q: Who pays for return shipping?
Return shipping is the responsibility of the customer unless the item received was defective or incorrect.
Q: When will I receive my refund?
Refunds are typically processed within 10 business days after we receive and inspect the returned item. The amount will be refunded to your original payment method.
Orders & Payments
Q: What payment methods do you accept?
We accept all major credit and debit cards. Payments are securely processed through PCI-compliant gateways.
Q: Is my payment information safe?
Absolutely. Your information is encrypted and securely processed. We do not store any credit card details.
Q: Can I make changes to my order after placing it?
If you need to make changes, contact us immediately at hello@lueve.shop. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.
Q: I didn’t receive an order confirmation. What should I do?
Check your spam or junk folder first. If it’s not there, feel free to reach out to us, and we’ll resend the confirmation.
Business Details
Business Name: Lueve
Business Hours: 9:00 AM – 5:00 PM
Business Mail: hello@lueve.shop
Business Phone: +1 929-607-2947
Business Address: 198 E 37th St, Brooklyn, New York 11203, United States