At Lueve, we believe shopping should be simple, enjoyable, and worry-free—from the moment you place your order to the moment it arrives, and even after that. If something doesn’t meet your expectations, we’re here to make things right.

Returns Accepted Within 30 Days

If your order didn’t quite work out, no problem. You have 30 days from the date of delivery to return the item. To qualify for a return:

• The item must be unused, in original condition

• It must include all original packaging

• Please have your order confirmation or receipt ready

How to Start a Return

To begin a return, send us an email at hello@lueve.shop with your order number and a brief explanation of the reason for the return.

We’ll walk you through:

• How to properly repackage your item

• Where to send it

• What happens next

Note: We recommend using a trackable shipping method. Lueve cannot be held responsible for return shipments lost during transit.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Restocking Fees

We don’t believe in restocking fees. You’ll never be charged one.

Refunds: Straightforward and Hassle-Free

Once your returned item reaches us, we’ll inspect it within a few business days. If everything checks out, your refund will be processed within 10 business days to your original payment method. You’ll be notified as soon as it’s complete.

Please keep in mind:

• The original shipping fee (if any) is non-refundable

• Items that are used, damaged, or missing original packaging may not qualify for a refund

Exchanges Made Simple

Need a different size? Changed your mind? We offer easy exchanges, whether the item is defective or not.

Just email us at hello@lueve.shop with your order number and the details of what you’d like to exchange. We’ll handle the rest.

Exchange Shipping Costs: Customers are responsible for return shipping in both defective and non-defective cases.

Non-Returnable Items

Some items cannot be returned or exchanged, including:

• Items marked “Final Sale” at the time of purchase

• Gift cards

We clearly label these items on our product pages so there are no surprises.

Received a Damaged or Incorrect Item?

We’re truly sorry if your order wasn’t right. If you received a damaged or incorrect item, please contact us within 48 hours of delivery.

Email us at hello@lueve.shop and include:

• Your order number

• Clear photos of the issue

Our team will review and resolve your case quickly, whether that means sending a replacement, issuing a refund, or offering another solution.

Need Help?

We’re always here for you. If you have questions, concerns, or just need guidance, feel free to reach out to our support team at hello@lueve.shop. We’re happy to help.