Return & Refund Policy

Last Updated: 16 December, 2025

At Lueve, we value customer satisfaction and aim to provide a clear and fair return and refund process. This policy explains the conditions, timelines, and procedures for returns, refunds, and exchanges. Please review it carefully before making a purchase.

1. Policy Overview

Lueve offers a transparent return and refund system to ensure a smooth shopping experience for our customers.

Key Highlights

• Return Window: 30 days from delivery date

• Refund Processing Time: Within 10 business days after inspection

• Restocking Fee: None

• Eligible Items: Defective and non-defective items

• Exchanges: Accepted under specific conditions

All returns are subject to inspection and approval.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 30 days of delivery

• Items must be unused, unworn, and in original condition

• Original packaging, tags, and accessories must be included

• Proof of purchase (order number or receipt) is required

Returns that do not meet these conditions may be refused or partially refunded.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as final sale

• Gift cards

• Items damaged due to misuse or improper handling

• Products returned without original packaging or components

Lueve reserves the right to refuse any return that does not comply with this policy.

4. Types of Returns

A. Defective or Damaged Items

If you receive an item that is defective or damaged:

• Contact us within 48 hours of delivery

• Provide:

  • Order number

  • Description of the issue

  • Clear photos of the defect or damage

Once verified, we will provide return instructions.

Resolution Options

• Full refund to the original payment method

• Replacement or exchange (subject to availability)

B. Non-Defective (Change of Mind) Returns

Returns for reasons such as dissatisfaction or preference change are accepted if:

• The item is unused and in original packaging

• The return is requested within 30 days of delivery

Customers are responsible for return shipping costs for non-defective returns.

5. Return Process

To initiate a return:

1. Contact Customer Support
   Email: hello@lueve.shop
   Phone:+1 929-607-2947

2. Provide Return Details

   • Order number

   • Item(s) to be returned

   • Reason for return

3. Receive Return Instructions
   Our team will provide the return address and guidelines.

4. Ship the Item

   • Securely package the item

   • Use a trackable shipping service (recommended)

5. Inspection & Approval
   Returned items are inspected before refunds or exchanges are approved.

6. Return Shipping Responsibility

Lueve is not responsible for items lost or damaged during return transit due to improper packaging.

7. Refunds

Refund Method

• Refunds are issued to the original payment method

• Cash or alternative refunds are not provided

Refund Timeline

• Processed within 10 business days after inspection

• Banks or payment providers may take additional time to reflect the refund

Refund Amount

• Includes the item purchase price

• Original shipping fees are non-refundable unless the return is due to our error

8. Exchanges

• Exchanges are allowed for the same product or items of equal value

• Exchange requests follow the same return procedure

• Shipping costs may apply

• Replacement items are shipped only after the returned item is received and approved

9. Partial Returns

If only part of an order is returned:

• Refunds apply only to the returned item(s)

• Promotional discounts may be recalculated accordingly

10. Order Cancellation

Order cancellations are accepted only before processing begins.

Once an order has been processed or shipped:

• Cancellation requests will not be approved

• Customers must follow the return process after delivery

11. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and contact details

• Packaging returns securely

• Using trackable shipping services

• Retaining proof of shipment

Lueve is not responsible for delays caused by courier services.

12. Sales Tax

Refunded amounts will include applicable sales tax where required by law. Taxes are calculated based on the original shipping address.

13. Contact Information

For questions regarding returns or refunds, contact us:

• Business Email: hello@lueve.shop

• Business Phone: +1 (929) 607-2947

• Business Hours: 9:00 AM – 5:00 PM (EST), Monday to Friday

14. Policy Updates

Lueve reserves the right to modify this Return & Refund Policy at any time. Updates will be posted on our website and will apply to future purchases.

Business Details

Business Name: Lueve
Business Hours: 9:00 AM – 5:00 PM (Mon – Fri)
Business Mail: hello@lueve.shop
Business Phone: +1 (929) 607-2947
Business Address: 198 E 37th St, Brooklyn, New York 11203, United States